FAQs

Do you require a deposit and do you offer payment plans? Yes to both. Normally there is a $500 non-refundable deposit for weddings under $7000 and for weddings over $7000 there is a $1000 non-refundable deposit upon booking to hold your date and package. Full payment must be made 7 days before the wedding day. We also offer direct debit payment plans upon request. 

Do you take bookings that are less than 7 hours? Generally we do not take bookings under 7 hours for two main reasons. Firstly, our shooters can logistically only attend one wedding per day. So with this in mind, with each booking we take on, we are foregoing another potential full day booking. So, to make it worthwhile, we need the bookings to be generally at a minimum of 7 hours (particularly during the spring and summer season weekends). Secondly, we have found that 7 hours gives us the minimum amount of footage to allow for more interesting videos and photos, without falling short of content. Having said this, there are special circumstances in which we take smaller bookings. 

Can we break up the coverage hours during the day? Unfortunately we cannot put a pause or break on the coverage hours during the day in order to spread out our booking hours. We devote our entire day to being present at your wedding, whether there are breaks between ceremony and reception etc. or not. This is industry standard. 

Do I need full-day eleven hour coverage? We usually find that based on most couples run sheets for the day, ten to eleven hours is the optimal time to setup all the necessary equipment without rushing and cutting corners, and capture everything from the beginning of the day from groom and bride prep, to setup shots of the venues and detail shots, the ceremony, some location shooting and family photos, the reception and speeches, cake cutting, first dance, sunset shots of the couple (these shots usually happen between 8pm and 9pm are "the money shots" and are VERY important), everybody having a boogie on the dance floor, and sometimes a couple of send off or sparkler exit shots, depending on when the night ends. It also usually gives us a little time at some point to pull out the drone and take some aerial shots.
Some couples want us for up to 14 hours. We usually think anything more than 14 hours is unnecessary and potentially fatiguing, so we try to limit bookings to 14 hours maximum.

How do you accept payments? We use bank transfer / wire transfer or Stripe for payments. There is a 2.5% Stripe surcharge added to the total amount. We use Stripe because it is the most popular, trusted and secure form of business payment used on the Internet that protects and offers recourse to all parties in the event of any payment issue (we are yet to encounter an issue, thankfully!).

What happens in the event I need to change my wedding date as a result of government imposed restrictions (ie Covid lockdowns etc)? We work with you to find another date that is suitable. So far, we have been able to reschedule all of our cancellations under such scenarios. 

Can I choose any music for my video? We wish we could offer any requested song to our couples, but unfortunately, most songs (particularly very famous ones) are protected by copyright and the rights need to be purchased from the record companies to use the song. There have been cases where wedding film companies have been sued for crazy sums of money for using unlicensed music, so we always keep this fact in mind when choosing music for our videos. Thankfully, there are plenty of excellent options we do have the rights to and most of our music comes from Musicbed.com, Artlist.com and Fyrfly.com (which does grant use to some famous songs). We usually have you pick a song from these sites or we give you some options to choose from before your wedding day or before we begin editing the highlights film. On the odd occasion, we have been able to get direct permission from the artist.

Is there back up of our files and how long do you keep our footage for? We keep all highlights films on our cloud storage. All your graded photos and the edited raw footage, we keep on our back up drive. We do however, delete all individual raw files (often 600+GB per wedding) after 2 months following your wedding.

Can / Do we meet before the big day? Yes! We meet with everyone over Zoom, or sometimes, at the venue.


We are proud supporters of the LGBTIQ community and people of all backgrounds and religious beliefs. 






 
 

 

FEEL FREE TO CALL US On
+61 404 769 677
or email: hello@squareboxmedia.com.au
Our headquarters are in Melbourne / Mornington Peninsula and Kingscliff Northern NSW but our team of shooters are based Australia wide.